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title="" data-original-title="Wir können diesen Teppich auch eine kleinere Grösse zuschneiden. Kontaktieren Sie uns mit Ihrer gewünschten Grösse."></i> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> $(document).on('click', '#desktop_menu_link', function (e) { e.preventDefault(); rightSearch(); }); function rightSearch() { $.ajax({ url: 'index.php?route=common/rightsearch', dataType: 'html', success: function(html) { $('#right_search_body').html(html); // open modal AFTER content loads $('#desktop_menu').modal('show'); }, error: function(xhr, ajaxOptions, thrownError) { alert(thrownError + "\r\n" + xhr.statusText + "\r\n" + xhr.responseText); } }); } </script> <div id="desktop_menu" class="modal" data-backdrop="static"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal">×</button> </div> <div id="right_search_body"></div> </div> </div> </div> <script type="text/javascript" src="https://widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js"></script> <div id="information-information" class="information-id-8 main_container container-fluid"> <div class="category_info"> <div class="row"> <div class="col-4"></div> <div class="col-4 text-center"> <h1>FAQ</h1> </div> <div class="col-4 text-right"> <ul class="bread"> <li><a href="https://www.vintagecarpets.com/en/">Home</a></li> <li><a href="https://www.vintagecarpets.com/en/why-us">FAQ</a></li> </ul> </div> </div> </div> <div class="main_content"> <div class="row"> <div class="container"><h2>Our Collection & Craftsmanship</h2> <h3>What are Vintage Carpets?</h3> <p>Vintage carpets are semi-antique Persian or Turkish rugs (typically 30 to 50 years old) that have been professionally restored and reimagined. We trim the pile to create a contemporary "distressed" look and steam-wash the fibers to neutralize the original colors. They are then either kept in their natural state or overdyed in vibrant, modern shades.</p> <h3>What are Patina Carpets?</h3> <p>All of our Patina carpets are 100% authentic Persian rugs. These are rare, high-quality pieces that have aged naturally and beautifully over several decades. Unlike our overdyed collection, Patina rugs retain their original, soft-faded colors that only time can produce, offering a sophisticated and understated luxury.</p> <h3>Why are Persian carpets considered the best in the world?</h3> <p>Persian carpets are the gold standard of the industry due to their superior wool quality, high knot density, and centuries of traditional craftsmanship. They are renowned for their durability and the way their colors gain character over time.</p> <h3>Are your carpets environmentally friendly?</h3> <p>Yes. Choosing a Vintage or Patina carpet is a highly sustainable choice. Instead of producing new synthetic materials, we upcycle authentic, hand-knotted wool rugs. By meticulously restoring these pieces, we give them a second life and prevent high-quality materials from going to waste.</p> <h3>How clean are the carpets?</h3> <p>Every carpet in our collection undergoes professional cleaning in accordance with the highest European hygiene standards. During the production process, our vintage carpets are washed several times to achieve their signature faded look. Once finished, they are stored in the pristine environment of our boutique shop to ensure they arrive in perfect condition.</p> <h3>Why choose Vintagecarpets.com?</h3> <p>When you purchase from us, you are buying directly from the producer. Over 30,000 customers worldwide choose us because:</p> <ul> <li>We are the original producers and specialists for vintage carpets.</li> <li>We sell only 100% handmade rugs.</li> <li>We offer a Best-Price and Best-Quality Guarantee.</li> <li>We provide a 30-day money-back guarantee and free door-to-door delivery within Europe.</li> <li>We provide free anti-slip underlays with every purchase.</li> </ul> <h3>Do you offer Certificates of Authenticity?</h3> <p>Yes. We provide a digital Certificate of Authenticity for every rug. You can find the link to view and print your certificate directly on the specific product page for the carpet you have purchased.</p> <h3>Can you customize a carpet to the size I need?</h3> <p>Yes, we can often reduce the length or width depending on the style. Please note that customized carpets must be paid for in advance, include an alteration fee of 50€ per side, and are not covered by our money-back guarantee.</p> <hr> <h2>Visuals & Trust</h2> <h3>How accurate are the colors of your carpet photos?</h3> <p>All photos are taken with high-resolution digital cameras in natural light. While we aim for perfect accuracy, please be aware that different screens and monitor settings can affect color display. For the most accurate representation, we recommend watching the product video.</p> <h3>How can I request a video for a carpet that has no video link?</h3> <p>Please email us your carpet code selection. We will prioritize filming your selection—often side-by-side with other rugs to help you compare—and email you the link. This service is available to our registered customers.</p> <h3>How can I trust your company?</h3> <p>We have been in business for over 18 years and have shipped more than 30,000 carpets worldwide. You can review our 5-star "Excellent" history via Trustpilot. For added peace of mind, contact us before ordering to ask for extra pictures or video.</p> <h3>Are any children involved in the production?</h3> <p>Absolutely not. We produce our own exclusive range of vintage carpets under our own strict supervision. No children are involved in any part of our production or restoration.</p> <hr> <h2>Shipping & Delivery</h2> <h3>What shipping methods do you use?</h3> <p>We partner with premier international couriers, DHL and UPS, to ensure your carpet arrives safely. Once your order is dispatched, you will receive an automated tracking number to monitor your delivery.</p> <h3>How long does delivery take?</h3> <p>Orders are typically inspected and cleaned within 48 hours. Most carpets are shipped within 9–14 business days, with an additional 4–6 days for transit.</p> <h3>Can I buy now and get the carpet delivered at a later date?</h3> <p>Yes. You may complete your purchase and simply inform us of your preferred shipping date. We will hold your carpet and dispatch it according to your schedule. Please keep in mind that transit typically takes about 5 business days once shipped.</p> <h3>Do you ship to Switzerland?</h3> <p>Yes, we regularly ship to customers in Switzerland. While shipping is free, customers are responsible for paying any local import taxes or customs fees. Please note that Cash on Delivery (COD) and the money-back guarantee are not available for Switzerland. For further information, you may call us at 0800 186 0790.</p> <h3>Are there any additional taxes to pay?</h3> <p>As a registered EU-based company, our EU customers are not charged any additional taxes. Customers from outside the EU (including the UK, USA, and Switzerland) are responsible for paying import taxes and clearance fees in their own country.</p> <hr> <h2>Returns & Refunds</h2> <h3>How can I return a carpet for a refund?</h3> <p>We offer a 30-day money-back guarantee for our EU customers. If you are unhappy with your purchase for any reason, the process is simple:</p> <ol> <li>Email your Order ID and carpet code to info@vintagecarpets.com.</li> <li>We will email you a pre-paid shipping label.</li> <li>Print the label, pack the carpet securely, and contact the courier for collection.</li> <li>Once the carpet is returned and examined, we will issue a refund within 3 working days.</li> </ol> <h3>What are the return fees?</h3> <p>The following fees apply for returns within the EU:</p> <ul> <li>Standard Return: 28€ per item.</li> <li>Flash Sale Purchase: 48€ per item.</li> <li>Extra 5% Discount Option: 98€ per carpet.</li> </ul> <hr> <h2>Payments & VAT</h2> <h3>Which payment methods do you accept?</h3> <p>We accept all major Credit Cards and Bank Transfers. For customers within the EU, we also offer Cash on Delivery (COD) via our transport partners for an extra charge of 28€.</p> <h3>Why did the total amount change at checkout?</h3> <p>Our displayed prices include a standard 19% VAT rate. Under EU law, we are required to charge the specific VAT rate of the destination country. Once you enter your delivery address at checkout, the final price will automatically adjust to reflect your local VAT rate.</p> <h3>Can I get a VAT refund for my business?</h3> <p>Yes. If you are a business customer within the EU with a valid VAT number, you can enter it during the checkout process. Once validated through the official EU VIES system, the 19% VAT will be automatically removed from your total.</p> <h3>Why do you not accept PayPal?</h3> <p>Due to US financial sanctions regarding products of Iranian origin (Persian carpets), we are unable to offer PayPal. To ensure your confidence, we provide 100% secure encrypted credit card processing.</p> <h3>What if I did not receive an invoice?</h3> <p>Please contact customer service at info@vintagecarpets.com and we will promptly send you a PDF copy of your invoice.</p> <hr> <h2>Care & Maintenance</h2> <h3>How do I clean my vintage carpet?</h3> <p>Our rugs are easy to clean due to their short pile. We recommend regular vacuuming on both sides. Avoid using water, detergents, or carpet shampoos as these can cause colors to fade or run. For stains, seek advice from a professional carpet cleaner.</p> <h3>Do you provide anti-slip underlays?</h3> <p>Yes. For every carpet purchased, we provide four pieces of specialized anti-slip underlay. Place these under the four corners of the rug to prevent sliding and ensure safety.</p> <script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What are Vintage Carpets?","acceptedAnswer":{"@type":"Answer","text":"Vintage carpets are semi-antique Persian or Turkish rugs (typically 30 to 50 years old) that have been professionally restored and reimagined. We trim the pile to create a contemporary distressed look and steam-wash the fibers to neutralize the original colors. They are then either kept in their natural state or overdyed in vibrant, modern shades."}},{"@type":"Question","name":"What are Patina Carpets?","acceptedAnswer":{"@type":"Answer","text":"All of our Patina carpets are 100% authentic Persian rugs. These are rare, high-quality pieces that have aged naturally and beautifully over several decades. Unlike our overdyed collection, Patina rugs retain their original, soft-faded colors that only time can produce, offering a sophisticated and understated luxury."}},{"@type":"Question","name":"Why are Persian carpets considered the best in the world?","acceptedAnswer":{"@type":"Answer","text":"Persian carpets are the gold standard of the industry due to their superior wool quality, high knot density, and centuries of traditional craftsmanship. They are renowned for their durability and the way their colors gain character over time."}},{"@type":"Question","name":"Are your carpets environmentally friendly?","acceptedAnswer":{"@type":"Answer","text":"Yes. Choosing a Vintage or Patina carpet is a highly sustainable choice. Instead of producing new synthetic materials, we upcycle authentic, hand-knotted wool rugs. By meticulously restoring these pieces, we give them a second life and prevent high-quality materials from going to waste."}},{"@type":"Question","name":"How clean are the carpets?","acceptedAnswer":{"@type":"Answer","text":"Every carpet in our collection undergoes professional cleaning in accordance with the highest European hygiene standards. During the production process, our vintage carpets are washed several times to achieve their signature faded look. Once finished, they are stored in the pristine environment of our boutique shop to ensure they arrive in perfect condition."}},{"@type":"Question","name":"Why choose Vintagecarpets.com?","acceptedAnswer":{"@type":"Answer","text":"When you purchase from us, you are buying directly from the producer. Over 30000 customers worldwide choose us because we are the original producers and specialists for vintage carpets, we sell only 100% handmade rugs, we offer a Best-Price and Best-Quality Guarantee, we provide a 30-day money-back guarantee and free door-to-door delivery within Europe, and we provide free anti-slip underlays with every purchase."}},{"@type":"Question","name":"Do you offer Certificates of Authenticity?","acceptedAnswer":{"@type":"Answer","text":"Yes. We provide a digital Certificate of Authenticity for every rug. You can find the link to view and print your certificate directly on the specific product page for the carpet you have purchased."}},{"@type":"Question","name":"Can you customize a carpet to the size I need?","acceptedAnswer":{"@type":"Answer","text":"Yes, we can often reduce the length or width depending on the style. Please note that customized carpets must be paid for in advance, include an alteration fee of 50€ per side, and are not covered by our money-back guarantee."}},{"@type":"Question","name":"How accurate are the colors of your carpet photos?","acceptedAnswer":{"@type":"Answer","text":"All photos are taken with high-resolution digital cameras in natural light. While we aim for perfect accuracy, please be aware that different screens and monitor settings can affect color display. For the most accurate representation, we recommend watching the product video."}},{"@type":"Question","name":"How can I request a video for a carpet that has no video link?","acceptedAnswer":{"@type":"Answer","text":"Please email us your carpet code selection. We will prioritize filming your selection—often side-by-side with other rugs to help you compare—and email you the link. This service is available to our registered customers."}},{"@type":"Question","name":"How can I trust your company?","acceptedAnswer":{"@type":"Answer","text":"We have been in business for over 18 years and have shipped more than 30000 carpets worldwide. You can review our 5-star Excellent history via Trustpilot. For added peace of mind, contact us before ordering to ask for extra pictures or video."}},{"@type":"Question","name":"Are any children involved in the production?","acceptedAnswer":{"@type":"Answer","text":"Absolutely not. We produce our own exclusive range of vintage carpets under our own strict supervision. No children are involved in any part of our production or restoration."}},{"@type":"Question","name":"What shipping methods do you use?","acceptedAnswer":{"@type":"Answer","text":"We partner with premier international couriers DHL and UPS to ensure your carpet arrives safely. Once your order is dispatched, you will receive an automated tracking number to monitor your delivery."}},{"@type":"Question","name":"How long does delivery take?","acceptedAnswer":{"@type":"Answer","text":"Orders are typically inspected and cleaned within 48 hours. Most carpets are shipped within 9 to 14 business days, with an additional 4 to 6 days for transit."}},{"@type":"Question","name":"Can I buy now and get the carpet delivered at a later date?","acceptedAnswer":{"@type":"Answer","text":"Yes. You may complete your purchase and inform us of your preferred shipping date. We will hold your carpet and dispatch it according to your schedule. Transit typically takes about 5 business days once shipped."}},{"@type":"Question","name":"Do you ship to Switzerland?","acceptedAnswer":{"@type":"Answer","text":"Yes, we regularly ship to customers in Switzerland. While shipping is free, customers are responsible for paying any local import taxes or customs fees. Cash on Delivery and the money-back guarantee are not available for Switzerland."}},{"@type":"Question","name":"Are there any additional taxes to pay?","acceptedAnswer":{"@type":"Answer","text":"As a registered EU-based company, our EU customers are not charged any additional taxes. Customers from outside the EU including the UK, USA, and Switzerland are responsible for paying import taxes and clearance fees in their own country."}},{"@type":"Question","name":"How can I return a carpet for a refund?","acceptedAnswer":{"@type":"Answer","text":"We offer a 30-day money-back guarantee for our EU customers. Email your Order ID and carpet code, receive a pre-paid shipping label, pack the carpet securely and arrange collection. Once returned and examined, we issue a refund within 3 working days."}},{"@type":"Question","name":"What are the return fees?","acceptedAnswer":{"@type":"Answer","text":"Return fees within the EU are 28€ per item for standard return, 48€ per item for flash sale purchases, and 98€ per carpet for the extra 5% discount option."}},{"@type":"Question","name":"Which payment methods do you accept?","acceptedAnswer":{"@type":"Answer","text":"We accept all major Credit Cards and Bank Transfers. EU customers can also use Cash on Delivery for an extra charge of 28€."}},{"@type":"Question","name":"Why did the total amount change at checkout?","acceptedAnswer":{"@type":"Answer","text":"Displayed prices include a standard 19% VAT rate. Under EU law, we must charge the VAT rate of the destination country. Once you enter your delivery address, the final price adjusts automatically to reflect your local VAT rate."}},{"@type":"Question","name":"Can I get a VAT refund for my business?","acceptedAnswer":{"@type":"Answer","text":"Yes. EU business customers with a valid VAT number can enter it at checkout. Once validated through the official EU VIES system, the 19% VAT will be automatically removed."}},{"@type":"Question","name":"Why do you not accept PayPal?","acceptedAnswer":{"@type":"Answer","text":"Due to US financial sanctions regarding products of Iranian origin (Persian carpets), we are unable to offer PayPal. We provide secure encrypted credit card processing instead."}},{"@type":"Question","name":"What if I did not receive an invoice?","acceptedAnswer":{"@type":"Answer","text":"Please contact customer service and we will promptly send you a PDF copy of your invoice."}},{"@type":"Question","name":"How do I clean my vintage carpet?","acceptedAnswer":{"@type":"Answer","text":"We recommend regular vacuuming on both sides. Avoid water, detergents, or carpet shampoos as these can cause colors to fade or run. For stains, consult a professional carpet cleaner."}},{"@type":"Question","name":"Do you provide anti-slip underlays?","acceptedAnswer":{"@type":"Answer","text":"Yes. We provide four pieces of specialized anti-slip underlay with every carpet. Place them under the four corners to prevent sliding and ensure safety."}}]}</script></div> </div> </div> <div class="info-container-bottom"> <div id="html_content"> <div class="container-fluid "> <div class="category_metas"><h3 class="trustpilot module_title has-subtitle text-left" style="margin-bottom: 30px;">Our Customers Reviews</h3> <!-- TrustBox widget - Carousel --> <div class="trustpilot-widget" data-locale="en-GB" data-template-id="53aa8912dec7e10d38f59f36" data-businessunit-id="5432b80a00006400057ac266" data-style-height="140px" data-style-width="100%" data-theme="light" data-stars="1,2,3,4,5" data-review-languages="en" data-font-family="Arimo" data-text-color="#111111"> <a href="https://uk.trustpilot.com/review/vintagecarpets.com" target="_blank" rel="noopener">Trustpilot</a> </div> <!-- End TrustBox widget --></div> </div> </div> </div> </div> <div class="freephone-container"><a href="https://www.vintagecarpets.com/en/myaccount">Contact the owners directly via whatsApp 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<h5>Categories</h5> <ul itemscope itemtype="http://www.schema.org/SiteNavigationElement"> <li itemprop="name"><a itemprop="url" href="https://www.vintagecarpets.com/en/vintage-rugs">Vintage </a></li> <li itemprop="name"><a itemprop="url" href="https://www.vintagecarpets.com/en/modern-handmade-carpets">Modern</a></li> <li itemprop="name"><a itemprop="url" href="https://www.vintagecarpets.com/en/persian-handmade-carpets">Persian</a></li> <li itemprop="name"><a itemprop="url" href="https://www.vintagecarpets.com/en/patina-persian-carpets">Patina</a></li> <li itemprop="name"><a itemprop="url" href="https://www.vintagecarpets.com/en/vintage-rugs-sale">SALE</a></li> </ul> </div> <div class="col-12 col-sm-4 mb-4 mb-md-0"> <h5>Information</h5> <ul itemscope itemtype="http://www.schema.org/SiteNavigationElement"> <li itemprop="name"><a itemprop="url" href="https://www.vintagecarpets.com/en/about-us">About Us</a></li> <li itemprop="name"><a itemprop="url" 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