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btn-primary disabled">WISHLIST </a> </div> <i class="fal fa-info-circle" data-toggle="tooltip" data-html="true" data-placement="bottom" title="" data-original-title="Wir können diesen Teppich auch eine kleinere Grösse zuschneiden. Kontaktieren Sie uns mit Ihrer gewünschten Grösse."></i> </div> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> $(document).on('click', '#desktop_menu_link', function (e) { e.preventDefault(); rightSearch(); }); function rightSearch() { $.ajax({ url: 'index.php?route=common/rightsearch', dataType: 'html', success: function(html) { $('#right_search_body').html(html); // open modal AFTER content loads $('#desktop_menu').modal('show'); }, error: function(xhr, ajaxOptions, thrownError) { alert(thrownError + "\r\n" + xhr.statusText + "\r\n" + xhr.responseText); } }); } </script> <div id="desktop_menu" class="modal" data-backdrop="static"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal">×</button> </div> <div id="right_search_body"></div> </div> </div> </div> <script type="text/javascript" src="https://widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js"></script> <div id="information-information" class="information-id-13 main_container container-fluid"> <div class="about_us related_info"> <div class="row"> <div class="about-banner-top"> <div class="home_section banner_section" style="padding: 0px 1rem"> <div id="banner0" class="banner-wrap container-fluid"> <div class="row"> <div class=" imageodd banner-has-image banner-container col-xs-12 col-sm-6"> <a class="banner-image" href=""> <img src="https://www.vintagecarpets.com/image/cache/catalog/0-amir/vintage-teppich-grau-22-650x303.jpg" alt="<br>" loading="lazy" class="img-fluid" width="870" height="470" /> </a> <div class="banner-content"> <div class="banner-caption"> <div class="banner-subtitle"><h3>Buy with confidence with a money back guarantee.</h3></div> <div class="banner-bottomtitle"></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="main_content returns_content"> <div class="row"> <div class="container"><h3>What are the return fees if I wish to return my carpet?</h3> <p>Our 30-day money-back guarantee applies to customers based in EU countries only. A standard return fee of €48 per carpet will be deducted from your refund. Please note that optional express shipping fees of €100 are non-refundable.</p> <h3>Customised Carpets Return Policy</h3> <p>The legal right of withdrawal does not apply to goods made to consumer specifications or clearly personalised, including carpets marked as custom-made. Such items are unique and are strictly excluded from any exchange, return, or refund. This does not affect your statutory rights regarding items that are materially defective or damaged in transit.</p> <p><strong>Please note:</strong> as these are vintage items, natural signs of wear, patina, and historical ageing are part of the product's character and are not considered defects.</p> <h3>How can I return a carpet for a refund?</h3> <p>If you are not satisfied with your purchase for any reason, you can return the carpet within 30 days for a refund. The process is straightforward:</p> <ol> <li>Email your order ID and the code(s) for the carpets you wish to return to <a href="mailto:info@vintagecarpets.com">info@vintagecarpets.com</a></li> <li>We will send you a pre-paid return label via our shipping partner (DHL or UPS depending on your location)</li> <li>Print the label and pack the carpet(s) as they were sent to you</li> <li>Contact the carrier shown on your label to arrange a collection</li> <li>Once the carpet(s) have been returned and examined, we will issue your refund within 3 working days</li> </ol> <p>Please note that returns cannot be accepted at our showrooms.</p></div> </div> </div> <div class="info-container-bottom"> <div id="html_content"> <div class="container-fluid "> <div class="category_metas"><h3 class="trustpilot module_title has-subtitle text-left" style="margin-bottom: 30px;">Our Customers Reviews</h3> <!-- TrustBox widget - Carousel --> <div class="trustpilot-widget" data-locale="en-GB" 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