What are the return fees if I wish to return my carpets?

CONDITIONS

Our Money back guarantee applies to customers based in EU countries only.

Standard return fee is 38€ per carpet.

With Coupon promotions or Buy 2 Get 3 the return fee is 88€ per carpet

With the 5% Extra sale option the return fees increase by another 50€

With no coupons or offers the return fee is 88€ per carpet

The return fee for Coupons or offers and 5% will be 138€

We do not offer free shipping to customers who have previously returned carpets for a refund.

Our showrooms do not accept return carpets.

We will arrange a smooth return process with our transport partners UPS

How can I return a carpet for a refund?

The return process is very simple:

If you are unhappy with your purchase for any reason, you can return the carpet(s) for a refund. 

Email us your order ID and the code(s) for the carpets you wish to return at info@vintagecarpets.com.

We will then email you a pre-paid UPS slip.

Kindly print the label and pack the carpet(s) as they were sent to you.

Next call UPS to request a collection.

Once the carpet(s) has been returned and examined, we will make a refund within 3 working days.

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