Our Money back guarantee applies to customers based in EU countries only.
Standard return fee is 38€ per carpet.
With Flash sales the return fee is 88€
With 50% extra discount for second carpet or Buy 2 Get 3 the return fee is 88€ per carpet
With optional Extra 5% discount the return fees increase by 50€
We do not offer free shipping to customers who have previously returned carpets for a refund.
Our showrooms do not accept return carpets.
We will arrange a smooth return process with our transport partners UPS
The return process is very simple:
If you are unhappy with your purchase for any reason, you can return the carpet(s) for a refund.
Email us your order ID and the code(s) for the carpets you wish to return at firstname.lastname@example.org.
We will then email you a pre-paid UPS slip.
Kindly print the label and pack the carpet(s) as they were sent to you.
Next call UPS to request a collection.
Once the carpet(s) has been returned and examined, we will make a refund within 3 working days.